[156913] in North American Network Operators' Group
Re: RFC becomes Visio
daemon@ATHENA.MIT.EDU (Miles Fidelman)
Fri Sep 28 18:09:51 2012
Date: Fri, 28 Sep 2012 18:09:18 -0400
From: Miles Fidelman <mfidelman@meetinghouse.net>
To: nanog@nanog.org
In-Reply-To: <50661D9F.3040008@thebaughers.com>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
Jason Baugher wrote:
> On 9/28/2012 1:08 PM, Joe Maimon wrote:
>> Just got told by a Lightpath person that in order to do BGP on a
>> customer gig circuit to them they would need a visio diagram (of what
>> I dont know).
>>
>> Has anybody else seen this brain damage?
> Regardless of all the other comments here making fun of the request, I
> can somewhat understand why they might do this. Some of the requests I
> have gotten from customers are so misguided and confusing that a
> simple diagram can go far to clear things up. I know it seems crazy to
> everyone here that can set up BGP peering in their sleep, but when
> you're getting a new request from someone who hasn't gotten an ASN
> yet, and has never heard of a routing registry? All they know is a
> consultant told them they needed to "do BGP" with their ISP?
Isn't it a role of sales engineering/support to help customers through
this process? I know that, if a vendor told me that I had to jump
through hoops to do business with them, I'd be complaining to my sales
rep., and looking for another vendor.
Miles Fidelman
--
In theory, there is no difference between theory and practice.
In practice, there is. .... Yogi Berra
