[155746] in North American Network Operators' Group
Re: Verizon's New Repair Method: Plastic Garbage Bags
daemon@ATHENA.MIT.EDU (Greg Ihnen)
Wed Aug 22 14:16:09 2012
From: Greg Ihnen <os10rules@gmail.com>
In-Reply-To: <616B4ECE1290D441AD56124FEBB03D0884EE5E3A@mailserver2007.nyigc.globe>
Date: Wed, 22 Aug 2012 14:14:46 -0400
To: Eric Wieling <EWieling@nyigc.com>
Cc: "nanog@nanog.org" <nanog@nanog.org>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
Sometimes a complaint to the corporate offices, faxed so it's something =
physical that has be dealt with gets attention. Though relationship-wise =
you'd probably be burning a bridge, somewhat more so than posting the =
problem to nanog.
Greg
On Aug 22, 2012, at 12:43 PM, Eric Wieling <EWieling@nyigc.com> wrote:
> They throw complaints from Resale CLECs in the trash. I'm starting to =
think we should convert the line to VZ Direct, then have the customer =
file PUC complaints, then convert it back when the issue is really =
resolved. I suspect that is illegal though and we are not going to do =
that.
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> -----Original Message-----
> From: smeuse@gmail.com [mailto:smeuse@gmail.com] On Behalf Of Steve =
Meuse
> Sent: Wednesday, August 22, 2012 12:31 PM
> To: Eric Wieling
> Cc: William Herrin; Wayne E Bouchard; nanog@nanog.org
> Subject: Re: Verizon's New Repair Method: Plastic Garbage Bags
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> Contact your Public Utility Commission, they tend to respond better =
when there are formal complaints documented.=20
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> -Steve
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> On Wed, Aug 22, 2012 at 12:21 PM, Eric Wieling <EWieling@nyigc.com> =
wrote:
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> The garbage bags have been on that pole for at least 6+ months.
> =09
> What will end up happening is what happens every time something =
like this happens. We call in trouble tickets for months until we can =
get the issue labeled chronic, then we get a "Class 1 inspection", then =
they fix it. One issue is that to get it labeled chronic there needs =
to be three tickets opened within a month. VZ's temp fix often works =
long enough that we can't get enough tickets in within a month.
> =09
> -----Original Message-----
> From: William Herrin [mailto:bill@herrin.us]
> Sent: Wednesday, August 22, 2012 11:58 AM
> To: Wayne E Bouchard
> Cc: nanog@nanog.org
> Subject: Re: Verizon's New Repair Method: Plastic Garbage Bags
> =09
> On Mon, Aug 20, 2012 at 7:17 PM, Wayne E Bouchard <web@typo.org> =
wrote:
> >> > On 08/20/2012 03:09 PM, Eric Wieling wrote:
> >> >> http://rock.nyigc.net/verizon/
> =09
> > To be fair, this sort of thing does happen from time to time =
in
> > perfectly legitimate situations. In some cases, parts need to =
be
> > acquired or maintenance schedules need to be arranged in order =
to do a
> > propper repair. So just because you see these, don't =
immediately think
> > it is bad techs rather than a temporary, "keep it working =
until you
> > can do it right."
> =09
> Uh... no. Quick hacks happen from time to time to keep things =
running.
> Layers upon layers of quick hacks that are never cleaned up (see
> picture) happen through incompetence. If not on the part of the =
techs then on the part of the managers who rushed the techs onward to =
the next task.
> =09
> Always time to do it over, never time to do it right =3D=3D =
incompetent.
> =09
> Regards,
> Bill Herrin
> =09
> =09
> =09
> --
> William D. Herrin ................ herrin@dirtside.com =
bill@herrin.us
> 3005 Crane Dr. ...................... Web: =
<http://bill.herrin.us/> Falls Church, VA 22042-3004
> =09
> =09
> =09
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