[155737] in North American Network Operators' Group
Re: Verizon's New Repair Method: Plastic Garbage Bags
daemon@ATHENA.MIT.EDU (Steve Meuse)
Wed Aug 22 12:32:17 2012
In-Reply-To: <616B4ECE1290D441AD56124FEBB03D0884EE5E25@mailserver2007.nyigc.globe>
Date: Wed, 22 Aug 2012 12:31:18 -0400
From: Steve Meuse <smeuse@mara.org>
To: Eric Wieling <EWieling@nyigc.com>
Cc: "nanog@nanog.org" <nanog@nanog.org>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
Contact your Public Utility Commission, they tend to respond better when
there are formal complaints documented.
-Steve
On Wed, Aug 22, 2012 at 12:21 PM, Eric Wieling <EWieling@nyigc.com> wrote:
> The garbage bags have been on that pole for at least 6+ months.
>
> What will end up happening is what happens every time something like this
> happens. We call in trouble tickets for months until we can get the issue
> labeled chronic, then we get a "Class 1 inspection", then they fix it.
> One issue is that to get it labeled chronic there needs to be three tickets
> opened within a month. VZ's temp fix often works long enough that we can't
> get enough tickets in within a month.
>
> -----Original Message-----
> From: William Herrin [mailto:bill@herrin.us]
> Sent: Wednesday, August 22, 2012 11:58 AM
> To: Wayne E Bouchard
> Cc: nanog@nanog.org
> Subject: Re: Verizon's New Repair Method: Plastic Garbage Bags
>
> On Mon, Aug 20, 2012 at 7:17 PM, Wayne E Bouchard <web@typo.org> wrote:
> >> > On 08/20/2012 03:09 PM, Eric Wieling wrote:
> >> >> http://rock.nyigc.net/verizon/
>
> > To be fair, this sort of thing does happen from time to time in
> > perfectly legitimate situations. In some cases, parts need to be
> > acquired or maintenance schedules need to be arranged in order to do a
> > propper repair. So just because you see these, don't immediately think
> > it is bad techs rather than a temporary, "keep it working until you
> > can do it right."
>
> Uh... no. Quick hacks happen from time to time to keep things running.
> Layers upon layers of quick hacks that are never cleaned up (see
> picture) happen through incompetence. If not on the part of the techs then
> on the part of the managers who rushed the techs onward to the next task.
>
> Always time to do it over, never time to do it right == incompetent.
>
> Regards,
> Bill Herrin
>
>
>
> --
> William D. Herrin ................ herrin@dirtside.com bill@herrin.us
> 3005 Crane Dr. ...................... Web: <http://bill.herrin.us/> Falls
> Church, VA 22042-3004
>
>
>
