[155658] in North American Network Operators' Group
Re: Comcast 1,
daemon@ATHENA.MIT.EDU (Christoph Blecker)
Mon Aug 20 17:27:09 2012
In-Reply-To: <63E9DAB0-49C5-41F4-B9C8-98ECF0DAD4A0@ianai.net>
Date: Mon, 20 Aug 2012 14:26:39 -0700
From: Christoph Blecker <cblecker@gmail.com>
To: "Patrick W. Gilmore" <patrick@ianai.net>
Cc: NANOG list <nanog@nanog.org>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
Always good to know that *somebody* is listening!
Cheers,
Christoph
On Mon, Aug 20, 2012 at 2:22 PM, Patrick W. Gilmore <patrick@ianai.net> wro=
te:
> Comcast has already contacted me to fix this up.
>
> --
> TTFN,
> patrick
>
>
> On Aug 20, 2012, at 16:12 , Patrick W. Gilmore <patrick@ianai.net> wrote:
>
>> Given the recent VZ thread, I thought I'd show why my new house has crap=
Internet.
>>
>> The story: A piece of underground cable went bad. The techs didn't pull=
new underground cable. They decided it was better to do it "arial" (if yo=
u can call 2 feet "arial"). They took apart the two pedestals on either si=
de of the break and ran a new strand of RG6 (yes, the same stuff you use in=
side your home, not the outside-plant rated stuff) tied to trees with rope.
>>
>> <http://ianai.smugmug.com/BostonPix/2012/Comcast-Atherton-Street>
>>
>> These pedestals have looked like this for months apparently. I called t=
he 800 # and complained, they rolled a truck. The guy didn't even come in =
my house, just gave me his supervisor's number and said that he's a home te=
ch, the outside plant guys are the problem and he can't fix it. A second g=
uy rolled up while we were chatting and told me he had a call around the bl=
ock for the same thing. They've been taking complaints about this for mont=
hs and are as tired of it as we are. I assured them I was more tired of it=
, given he was getting paid while I was paying, but I understood their situ=
ation.
>>
>> Of course, since the other "broadband" option at my house is 1 Mbps Veri=
zon DSL, I don't have much leverage. :(
>>
>> --
>> TTFN,
>> patrick
>>
>> P.S. Worst part is AT&T sux there too, so I have a picocell - which runs=
over the Comcast cable mode....
>>
>
>
