[155648] in North American Network Operators' Group
RE: Comcast vs. Verizon for repair methodologies
daemon@ATHENA.MIT.EDU (Otis L. Surratt, Jr.)
Mon Aug 20 16:20:42 2012
Date: Mon, 20 Aug 2012 15:20:00 -0500
In-Reply-To: <82AB4D94-D719-4D36-8401-E696509F4E7B@ianai.net>
From: "Otis L. Surratt, Jr." <otis@ocosa.com>
To: "Patrick W. Gilmore" <patrick@ianai.net>,
"NANOG list" <nanog@nanog.org>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
I'm baffled. This is horrible! What about standards?
-----Original Message-----
From: Patrick W. Gilmore [mailto:patrick@ianai.net]=20
Sent: Monday, August 20, 2012 3:12 PM
To: NANOG list
Subject: Comcast vs. Verizon for repair methodologies
Given the recent VZ thread, I thought I'd show why my new house has crap
Internet.
The story: A piece of underground cable went bad. The techs didn't pull
new underground cable. They decided it was better to do it "arial" (if
you can call 2 feet "arial"). They took apart the two pedestals on
either side of the break and ran a new strand of RG6 (yes, the same
stuff you use inside your home, not the outside-plant rated stuff) tied
to trees with rope.
=09
<http://ianai.smugmug.com/BostonPix/2012/Comcast-Atherton-Street>
These pedestals have looked like this for months apparently. I called
the 800 # and complained, they rolled a truck. The guy didn't even come
in my house, just gave me his supervisor's number and said that he's a
home tech, the outside plant guys are the problem and he can't fix it.
A second guy rolled up while we were chatting and told me he had a call
around the block for the same thing. They've been taking complaints
about this for months and are as tired of it as we are. I assured them
I was more tired of it, given he was getting paid while I was paying,
but I understood their situation.
Of course, since the other "broadband" option at my house is 1 Mbps
Verizon DSL, I don't have much leverage. :(
--=20
TTFN,
patrick
P.S. Worst part is AT&T sux there too, so I have a picocell - which runs
over the Comcast cable mode....
