[150770] in North American Network Operators' Group
Re: which one a Technical Support or Help Desk
daemon@ATHENA.MIT.EDU (JoeSox)
Sat Mar 3 14:06:21 2012
In-Reply-To: <98180.1330788847@turing-police.cc.vt.edu>
Date: Sat, 3 Mar 2012 11:05:25 -0800
From: JoeSox <joesox@gmail.com>
To: nanog@nanog.org
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
On Sat, Mar 3, 2012 at 7:34 AM, <Valdis.Kletnieks@vt.edu> wrote:
> Which is OK, if that's your business model. =A0I know a few small ISPs th=
at
> are making a comfortable living selling repackaged DSL plus handholding.
>
In the case I was thinking of, a small Techsupport group answering
questions about 'How does my customer get an account."
These questions really needs to be answered by their supervisor. "But
aren't you the 'HelpDesk' I call when I need help!?"
That makes sense for the DSL business.
--
Thanks, Joe
