[150342] in North American Network Operators' Group
RE: Customer Notification System.
daemon@ATHENA.MIT.EDU (Leigh Porter)
Wed Feb 22 06:25:42 2012
From: Leigh Porter <leigh.porter@ukbroadband.com>
To: Rich Kulawiec <rsk@gsp.org>, "nanog@nanog.org" <nanog@nanog.org>
Date: Wed, 22 Feb 2012 11:26:33 +0000
In-Reply-To: <20120222110124.GA24779@gsp.org>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
> -----Original Message-----
> From: Rich Kulawiec [mailto:rsk@gsp.org]
> Sent: 22 February 2012 11:04
> To: nanog@nanog.org
> Subject: Re: Customer Notification System.
>=20
> On Tue, Feb 21, 2012 at 05:58:19PM -0500, James Wininger wrote:
> > We would need to send notifications out to say about 400 customers.
> > Ideally the system would send an attached PDF. It would be great if
> > this system were SQL based etc.
>=20
> (a) Use ASCII. Using PDF for this is insane.
>=20
> (b) You're dealing with only 400 customers, yet you want the overhead
> and complexity of a SQL-capable database? Do you also engage a fleet
> of bulldozers when you want to plant a flower in the back yard?
>=20
> > I have thought of possibly using a
> > mailing list type approach, but that gets us back to (almost) where
> we
> > are today.
>=20
> Precisely what is wrong with a "mailing list type approach", using
> Mailman (which is the best available and what runs this list)? It
> handles COI (mandatory for responsible and ethical operation=20of all
> mailing lists), it runs on all varieties of 'nix, it plays nice with
> MTAs, it deals with most bounces in a sane fashion, etc.
Yeah please don't use PDF. There is nothing more annoying than getting an =
email about something important that had a PDF attachment to tell you abou=
t the important things. Lowest common denominator!
I used to use mailman for this, but we had a CRM system as well which was =
database driven. So I write a script to grab the right email addresses fro=
m the database every night and populate mailman.=20
--
Leigh
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