[146598] in North American Network Operators' Group
Re: OT -- seeking a knowledgable AS 701 technical contact.
daemon@ATHENA.MIT.EDU (Grant Ridder)
Wed Nov 16 17:52:12 2011
In-Reply-To: <201111162235.pAGMZl0a039506@mail.r-bonomi.com>
Date: Wed, 16 Nov 2011 16:51:07 -0600
From: Grant Ridder <shortdudey123@gmail.com>
To: Robert Bonomi <bonomi@mail.r-bonomi.com>
Cc: nanog@nanog.org
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
Hi,
If i remember right, Verizon Business has 3 or 4 different help desks.
From my experience, none of the help desks know anything about the others.
I dont have any numbers off hand unfortunately.
-Grant
On Wed, Nov 16, 2011 at 4:35 PM, Robert Bonomi <bonomi@mail.r-bonomi.com>wrote:
>
> Apologies for the noise, but I have been absolutely unable -- despite
> literally *hours* of trying --to contact anyone at _any_ of the published
> Verizon Business phone numbers who has any comprehension of what I am
> talking about -- to wit:
>
> "I am looking for someone with _any_ awareness/knowledge of Verizon
> Business's public-access anonymous FTP server, with the hostname
> 'ftp.uu.net'."
>
> The published Verizon Business technical contact number -- both in 'whois'
> for uu.net, and Jared's NOC contact list is only the 'ticket center', and
> won't open a ticket for someone who is not Verizon customer.
>
> "Customer service" doesn't know what 'ftp' is, and vacillates between
> thinking it is a circuit problem, or that I am having a problem with -my-
> domain.
>
> Call-transfer to 'technical support' was answered by someone handling
> 'delinquent payments'. Another transfer attempt ended up on somebody's
> cell phone.
>
>
>
>
