[146597] in North American Network Operators' Group
OT -- seeking a knowledgable AS 701 technical contact.
daemon@ATHENA.MIT.EDU (Robert Bonomi)
Wed Nov 16 17:34:57 2011
Date: Wed, 16 Nov 2011 16:35:47 -0600 (CST)
From: Robert Bonomi <bonomi@mail.r-bonomi.com>
To: nanog@nanog.org
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
Apologies for the noise, but I have been absolutely unable -- despite
literally *hours* of trying --to contact anyone at _any_ of the published
Verizon Business phone numbers who has any comprehension of what I am
talking about -- to wit:
"I am looking for someone with _any_ awareness/knowledge of Verizon
Business's public-access anonymous FTP server, with the hostname
'ftp.uu.net'."
The published Verizon Business technical contact number -- both in 'whois'
for uu.net, and Jared's NOC contact list is only the 'ticket center', and
won't open a ticket for someone who is not Verizon customer.
"Customer service" doesn't know what 'ftp' is, and vacillates between
thinking it is a circuit problem, or that I am having a problem with -my-
domain.
Call-transfer to 'technical support' was answered by someone handling
'delinquent payments'. Another transfer attempt ended up on somebody's
cell phone.
