[144166] in North American Network Operators' Group
Re: iCloud - Is it going to hurt access providers?
daemon@ATHENA.MIT.EDU (Valdis.Kletnieks@vt.edu)
Sun Sep 4 09:36:41 2011
To: Jay Ashworth <jra@baylink.com>
In-Reply-To: Your message of "Sat, 03 Sep 2011 18:38:40 EDT."
<17832021.697.1315089520586.JavaMail.root@benjamin.baylink.com>
From: Valdis.Kletnieks@vt.edu
Date: Sun, 04 Sep 2011 09:35:42 -0400
Cc: NANOG <nanog@nanog.org>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
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On Sat, 03 Sep 2011 18:38:40 EDT, Jay Ashworth said:
> Two people making the same mistake: end-user support telephone calls don't
> generally go to datacenters, do they?
Maybe they've figured out how to let an AI answer the phones. All you need is
text-to-speech, speech-to-text, and the script the outsourced semi-trained
monkeys would have been using.
Or maybe they've not been outsourced at all, and 'Mumbai' is the codeword for
the data center, and it's all a coverup because even outsourcing a job is an
easier PR job than replacing somebody with a robot/computer. ;)
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