[143814] in North American Network Operators' Group
Re: What do you do when your Home ISP is down?
daemon@ATHENA.MIT.EDU (mikea)
Thu Aug 18 14:22:21 2011
Date: Thu, 18 Aug 2011 13:21:49 -0500
From: mikea <mikea@mikea.ath.cx>
To: nanog@nanog.org
Mail-Followup-To: nanog@nanog.org
In-Reply-To: <CAMsgo4TTPp6+6dUeGCyBe4ZrjRogzX4j8fZyHZ3v2K7W+9aGuA@mail.gmail.com>
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On Thu, Aug 18, 2011 at 11:17:07AM -0700, Jeff Johnstone wrote:
> On Thu, Aug 18, 2011 at 10:21 AM, Mark Keymer <mark@viviotech.net> wrote:
>
> > I am wondering what some of you guys do when your home ISP is down. At
> > least those of you that don't give yourself internet.
> > <snip>
> > I know we have a wide range of people here some of which work for my
> > Home ISP. and would love some feedback.
> >
> > Sincerely,
> >
> > Mark Keymer
> >
>
> I've had great luck by working through the system a couple of times until
> reaching a level 3 or 4 tech and then working things through. If you work
> with them, have them make a note on your account that acknowledges your
> technical skills and lets you bypass front line staff. I almost never get
> stuck talking to front line staff anymore, and I know my feedback has been
> helpful in problem resolution more than a few times :)
>
> Get to know the techs, best solution, but it takes perseverance the first
> few times.
+1.
I find it unfortunate that I've _had_ the opportunity to get to know the
helldesk and local techs. People have a bad habit of taking overheight
trucks down the street just behind my house, pulling the drop down from
one of the two poles that theoretically support it at each end.
--
Mike Andrews, W5EGO
mikea@mikea.ath.cx
Tired old sysadmin
