[143813] in North American Network Operators' Group
Re: What do you do when your Home ISP is down?
daemon@ATHENA.MIT.EDU (Jeff Johnstone)
Thu Aug 18 14:17:38 2011
In-Reply-To: <4E4D4A35.8020609@viviotech.net>
Date: Thu, 18 Aug 2011 11:17:07 -0700
From: Jeff Johnstone <jj@diamondtech.ca>
To: Mark Keymer <mark@viviotech.net>
Cc: nanog@nanog.org
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
On Thu, Aug 18, 2011 at 10:21 AM, Mark Keymer <mark@viviotech.net> wrote:
> I am wondering what some of you guys do when your home ISP is down. At
> least those of you that don't give yourself internet.
> <snip>
> I know we have a wide range of people here some of which work for my
> Home ISP. and would love some feedback.
>
> Sincerely,
>
> Mark Keymer
>
I've had great luck by working through the system a couple of times until
reaching a level 3 or 4 tech and then working things through. If you work
with them, have them make a note on your account that acknowledges your
technical skills and lets you bypass front line staff. I almost never get
stuck talking to front line staff anymore, and I know my feedback has been
helpful in problem resolution more than a few times :)
Get to know the techs, best solution, but it takes perseverance the first
few times.
cheers
Jeff
