[143120] in North American Network Operators' Group
Re: SORBS contact
daemon@ATHENA.MIT.EDU (Nick Hilliard)
Fri Jul 29 18:25:07 2011
Date: Fri, 29 Jul 2011 23:24:30 +0100
From: Nick Hilliard <nick@foobar.org>
To: Michelle Sullivan <matthew@sorbs.net>
In-Reply-To: <4E332C5A.1050703@sorbs.net>
Cc: "nanog@nanog.org" <nanog@nanog.org>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
On 29/07/2011 22:55, Michelle Sullivan wrote:
> Friendly or non friendly response is usually gaugable in advance by the
> tone of the initial email.
Which is usually gaugeable in advance by the tone of the customer
complaints that precipitated contact with SORBS in the first place.
Email is such a lousy medium for this. We're all much more decent people
in person than over snarky emails.
Nick
