[141046] in North American Network Operators' Group

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Re: Cablevision's company line on IPv6 to the home

daemon@ATHENA.MIT.EDU (Bob Snyder)
Mon May 30 21:26:27 2011

In-Reply-To: <5E16C911-B4B7-43BB-996B-D91DCC091B8E@gmail.com>
Date: Mon, 30 May 2011 21:26:22 -0400
From: Bob Snyder <rsnyder@toontown.erial.nj.us>
To: NANOG list <nanog@nanog.org>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org

On Sat, May 28, 2011 at 4:21 PM, Greg Ihnen <os10rules@gmail.com> wrote:
> I just got off the phone with a level 1 tech support guy about an issue w=
ith my parents Cablevision/Optimum Online service and decided to ask the fe=
llow if there's any official company news about IPv6 being in the works. Hi=
s comments were that there is a test coming up (he was referring to World I=
Pv6 Day), though he admitted that Cablevision is choosing not to participat=
e in the "test" because they want to wait to see that IPv6 actually works w=
ithout problems before they turn it on. He said it with a tone that seemed =
to express that the World IPv6 Day "test" is an irresponsible diversion. I =
politely and without any noticeable condescension (I believe) told him "tha=
t's what I expected" and bid him adieu.
>
> It's neat how they're going to skip that irresponsible testing phase and =
just turn it on one day and it's going to work perfectly.

Because when I want to know details of future major architectural
changes to a network, I usually ask a level 1 tech support guy since
he's the one most likely to know, right?

He'll know it's being rolled out when they create a script for him to
follow. One that'll likely say something like "For IPv6 problems,
immediately escalate to someone we've actually training in IPv6."

Bob


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