[139663] in North American Network Operators' Group
RE: 365x24x7
daemon@ATHENA.MIT.EDU (Sanders, Randall K)
Fri Apr 15 10:32:01 2011
CC:
From: "Sanders, Randall K" <Randall.K.Sanders@xo.com>
To: nanog <nanog@nanog.org>
Date: Fri, 15 Apr 2011 09:31:48 -0500
In-Reply-To: <BANLkTikkVH_yk=97oWgq_A0YLxZ9dxNVXg@mail.gmail.com>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
Have you taken into account number of alarms per hour, inbound call volume =
for repairs, and how much repair is done at the first tier level? Bare min=
imum staffing in a busy environment?
Randy Sanders
-----Original Message-----
From: Alex Brooks [mailto:askoorb+nanog@gmail.com]=20
Sent: Friday, April 15, 2011 9:28 AM
To: nanog
Subject: Re: 365x24x7
On Fri, Apr 15, 2011 at 2:14 PM, harbor235 <harbor235@gmail.com> wrote:
> If I were going to provide a 365x24x7 NOC, how many teams of personnel do=
I
> need
> to fully cover operations? I assume minimally you need 3 teams to cover t=
he
> required
> 24 hr coverage, but there is off time and schedule rotation?
Well, if you feel like being "nice" to your employees, or want to stop
them from making mistakes a few months/years in to shift work, (or if
you're having to set something up abroad), the Working Time Directive
can be a useful guideline.
(Full details at http://en.wikipedia.org/wiki/Working_Time_Directive
and http://www.businesslink.gov.uk/bdotg/action/layer?topicId=3D1073858926
if you're board, ignore the silly bits)
But basically, in general, workers aged 18 and over are entitled to:
- work no more than six days out of every seven, or 12 out of every 14
- take a 20-minute break if their shift lasts for more than six hours
- work a maximum 48-hour average week
And in general, night workers:
- should not work more than an average of eight hours in a 24-hour
period, averaged over a reference period of 17 weeks
If you're an employer, be glad you're in North America :-)
HTH,
Alex
