[139661] in North American Network Operators' Group
Re: 365x24x7
daemon@ATHENA.MIT.EDU (Marshall Eubanks)
Fri Apr 15 09:52:26 2011
From: Marshall Eubanks <tme@americafree.tv>
In-Reply-To: <E1QAjEq-000OX4-P8@s0.nanog.org>
Date: Fri, 15 Apr 2011 09:52:11 -0400
To: Greg Moore <mooregr@greenms.com>
Cc: NANOG list <nanog@nanog.org>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
On Apr 15, 2011, at 9:37 AM, Greg Moore wrote:
> When I did this years ago I found 5 was really a minimum so that I =
could cover weekends and then had extra coverage as needed during the =
week.
>=20
> I did find it was good to swap out the graveyard shift every 6 months =
or so. =20
>=20
When I worked with NASA and the Navy on remote locations that needed =
full time staffing, the rule of thumb was
5 people and 4 shifts was the absolute minimum, and the people had to be =
motivated enough to pull 12 hour shifts on a regular basis (i.e., this
was very bare bones). The 4th shift was needed during the weekends.=20
Anything less, and you would have uncovered periods if, say, 2 people =
got sick simultaneously.
Regards
Marshall
> -----Original Message-----
> From: harbor235
> Sent: Friday, April 15, 2011 9:14 AM
> To: NANOG list
> Subject: 365x24x7
>=20
> If I were going to provide a 365x24x7 NOC, how many teams of personnel =
do I
> need
> to fully cover operations? I assume minimally you need 3 teams to =
cover the
> required
> 24 hr coverage, but there is off time and schedule rotation?
>=20
> thoughts, experience?
>=20
> Mike
>=20
>=20
>=20
