[138755] in North American Network Operators' Group
Re: Why does abuse handling take so long ?
daemon@ATHENA.MIT.EDU (Jason Bertoch)
Mon Mar 14 16:52:45 2011
Date: Mon, 14 Mar 2011 16:51:13 -0400
From: Jason Bertoch <jason@i6ix.com>
To: nanog@nanog.org
In-Reply-To: <31556.1300126386@localhost>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
On 3/14/2011 2:13 PM, Valdis.Kletnieks@vt.edu wrote:
> On Mon, 14 Mar 2011 12:35:27 EDT, David Miller said:
>
>> Define "contacts don't work properly".
>> - Email / phone number does not exist?
>> - Email / phone was answered by unhelpful person?
> Somewhere between these two should be "email/phone number exists, but is
> completely unable to serve the function" (auto-responders that tell you they
> can't act on your report without the information that was already in the note
> they are auto-responding to, in the format they requested, Level 1 desk unable
> to escalate to a Level 2, etc etc).
>
My favorite is:
-----Original Message-----
>
> After investigation, we have determined that this email message did not
> originate from the Yahoo! Mail system. It appears that the sender of
> this message forged the header information to give the impression that
> it came from the Yahoo! Mail system.
>
>
>
> Original Message Follows:
> -------------------------
>
> Received: from nm20.bullet.mail.ac4.yahoo.com
> (nm20.bullet.mail.ac4.yahoo.com
> [98.139.52.217])
--
/Jason
