[138751] in North American Network Operators' Group
Re: Why does abuse handling take so long ?
daemon@ATHENA.MIT.EDU (Valdis.Kletnieks@vt.edu)
Mon Mar 14 14:13:43 2011
To: David Miller <dmiller@tiggee.com>
In-Reply-To: Your message of "Mon, 14 Mar 2011 12:35:27 EDT."
<4D7E43CF.2040006@tiggee.com>
From: Valdis.Kletnieks@vt.edu
Date: Mon, 14 Mar 2011 14:13:06 -0400
Cc: nanog@nanog.org
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
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On Mon, 14 Mar 2011 12:35:27 EDT, David Miller said:
> Define "contacts don't work properly".
> - Email / phone number does not exist?
> - Email / phone was answered by unhelpful person?
Somewhere between these two should be "email/phone number exists, but is
completely unable to serve the function" (auto-responders that tell you they
can't act on your report without the information that was already in the note
they are auto-responding to, in the format they requested, Level 1 desk unable
to escalate to a Level 2, etc etc).
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