[137369] in North American Network Operators' Group
Re: SmartNet Alternatives
daemon@ATHENA.MIT.EDU (Andrey Khomyakov)
Fri Feb 11 16:53:21 2011
In-Reply-To: <060EDFC2221B014B9504AC06B747F58A499BCC3B57@ex01.alentus.lan>
From: Andrey Khomyakov <khomyakov.andrey@gmail.com>
Date: Fri, 11 Feb 2011 16:49:55 -0500
To: John Macleod <JMacleod@alentus.com>
Cc: "nanog@nanog.org" <nanog@nanog.org>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
If only Cisco would sell "software only" support. 3rd party smartNet
alternatives are nice for parts replacement. They suck for support, imho,
especially, when it comes down to declaring a problem to be a bug.
On quite a few occasions I found bugs in IOS and TAC submitted those as bugs
and fixed them reasonably fast.
Andrey
On Fri, Feb 11, 2011 at 3:41 PM, John Macleod <JMacleod@alentus.com> wrote:
> Just interested in other peoples experience to companies offering
> alternatives to SmartNet?
>
> Pros/Cons/Tradeoffs?
>
> We currently have a mix of SmartNet and internal parts supply.
>
> John
>
>
> __
> John Macleod
> Alentus UK Limited
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> South Street
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--
Andrey Khomyakov
[khomyakov.andrey@gmail.com]
