[134776] in North American Network Operators' Group
Re: Is Cisco equpiment de facto for you?
daemon@ATHENA.MIT.EDU (Owen DeLong)
Mon Jan 10 18:52:26 2011
From: Owen DeLong <owen@delong.com>
In-Reply-To: <AANLkTikuEdXdoxWMq2s9qOt3=HP=Sk=Xyogta5sqpO0M@mail.gmail.com>
Date: Mon, 10 Jan 2011 15:50:55 -0800
To: Andrey Khomyakov <khomyakov.andrey@gmail.com>
Cc: nanog group <nanog@nanog.org>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
On Jan 10, 2011, at 11:35 AM, Andrey Khomyakov wrote:
> There have been awfully too many time when Cisco TAC would just say =
that
> since the problem you are trying to troubleshoot is between Cisco and
> VendorX, we can't help you. You should have bought Cisco for both =
sides.
> I had that happen when I was troubleshooting LLDP between 3750s and =
Avaya
> phones, TACACS between Cisco and tac_plus daemon, link bundling =
between
> juniper EX and Cisco, some obscure switching issues between CAT and
> Procurves and other examples like that just don't recall them anymore.
>=20
This has been my justification in the past for buying Cisco for neither =
side the
next time.
I've never had Juniper tell me that until they could show clearly that =
the
misbehaving item was the brand C hardware on the other side. They even
went so far as to provide me very detailed analysis of the exact form of
misbehavior in the brand C gear and offered to talk to the C-TAC if I
could arrange it in order to better communicate the problem.
While I'm not sure this is the usual behavior of the J-TAC, I can say =
that
the C-TAC behavior described above is all too common.
> Every time I'm reminded that if you have a lot of Cisco on the =
network, the
> rest should be cisco too, unless there is a very good =
technical/financial
> reason for it, but you should be prepared to be your own help in those
> cases.
>=20
A network-equipment vendor that won't help you resolve interoperability
problems with equipment they didn't build (BTW, I've had C-TAC refuse
to resolve problems between different business units of C-Gear, too) IS
a reason to buy from other vendors, IMHO.
> Vendors love to point at the other vendors for solutions. At least in =
my
> experience.
>=20
Good vendors don't do that. Vendors that do that don't get my business.
Vote with your feet and your $$.
My $.0.2.
> My $0.02
>=20
> Andrey
>=20
Owen
