[134752] in North American Network Operators' Group
Re: Is Cisco equpiment de facto for you?
daemon@ATHENA.MIT.EDU (Greg Whynott)
Mon Jan 10 15:14:00 2011
From: Greg Whynott <Greg.Whynott@oicr.on.ca>
To: Chris Adams <cmadams@hiwaay.net>
Date: Mon, 10 Jan 2011 15:13:16 -0500
In-Reply-To: <20110110200428.GE8877@hiwaay.net>
Cc: nanog group <nanog@nanog.org>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
i think it really depends on who answers your call. I've called Cisco a f=
ew times before for inter vendor issues and they gave us the " call the ot=
her vendor " finger. .. Other times they saved the day.
i know some shops negotiate their support contract which precludes them fro=
m going threw the regular support escalation process. you get to speak to =
a more senior tech on the first 'hello'.
-g
On Jan 10, 2011, at 3:04 PM, Chris Adams wrote:
> Once upon a time, Andrey Khomyakov <khomyakov.andrey@gmail.com> said:
>> There have been awfully too many time when Cisco TAC would just say that
>> since the problem you are trying to troubleshoot is between Cisco and
>> VendorX, we can't help you. You should have bought Cisco for both sides.
>
> That kind of behavior from a vendor tells me I shouldn't have bought
> that vendor for either side.
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