[134318] in North American Network Operators' Group
SOT: Network Operations Control Documentation
daemon@ATHENA.MIT.EDU (Rich Sena)
Tue Jan 4 12:28:37 2011
Date: Tue, 4 Jan 2011 12:19:06 -0500 (EST)
From: Rich Sena <ras@thick.net>
To: NANOG <nanog@merit.edu>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
A problem statement came across my desk this past week irt what type of
standard operating documentation is nominally provided for application or
server engineers in establishing new services on the network eg. - what
protocols are available, performance expectations, what is tabu, what's
the process to modify these constraints, etc... Seems this engineer had
just run the gauntlet of finger pointing in a project roll-out failure and
wanted to better prepare his department for any future recurrence by
providing better documentation of this infrastructure (yeah go figure).
I explained to the gent that had asked me the questions that in practice
it's been my experience that there wasn't a standard set of guidance that
was provided but good communication etc... After stating such I realized
that I was speaking out of my southern mouth and it would be best to pose
the question to the true experts (note flagrant attempt at flattery)...
So I ask you - any opinions or pointers to references or standards or
even experiences or BCP?
Since it's SOT - please reply to me and if there is any interest I can
summarize back to the list...
Thanks...
--
Rich Sena - ras@thick.net
ThickNET Consulting
"On the way to understanding; you understand, and forget."
