[12689] in North American Network Operators' Group
Re: [NOOP] 24x7 NOC..
daemon@ATHENA.MIT.EDU (Doug McClure)
Fri Oct 3 10:45:20 1997
Date: Fri, 03 Oct 1997 10:42:26 -0400
To: Barry Caplin <bc@mtiweb.com>, Jamie Rishaw <jamie@arpa.com>
From: Doug McClure <dmcclure@infi.net>
Cc: nanog@merit.edu
In-Reply-To: <Pine.LNX.3.95.971003082507.25889D-100000@mars.mtiweb.com>
How about what I had to live with for 8 years in Navy Satellite
Communications: 2-48-2-72. It consisted of 4 watch sections, with a
rotation of 2-12 hour days, then 48 hours off, 2-12 hour mids, then 72
hours off. I enjoyed this and had plenty of time to be involved in the
projects that the day staff was involved with. You always knew your
schedule and could have a family life as well. It'll screw with your
sleeping schedule but overall it worked for the military and I'm sure it'd
work in a NOC environment.
Doug
At 08:46 AM 10/3/97 -0500, Barry Caplin wrote:
>Hi,
>> We're in the process of developing a 24x7 NOC, and can agree upon about
>> everything except scheduling.
> I asked this question to the list a couple of months ago. I've been
>manager of a new NOC for about 6 weeks now.
>>
>> - M-F 9-hour shifts, Sa-Su 2x12-hour shifts
>> - Downside is the Sa-Su people are just "extras".
> This is basically what I went with. To integrate in the weekend people
>I have them do some half shifts during the week.
> I also have two of the people that willing to be a bit flexible on
>short notice. I have a two level on-call setup for problems that need
>extra help. Also, the more expert people can dial or ssh in as needed.
> Burnout can be a very real problem and I haven't come to that yet.
>I have hired a mix of experienced and inexperienced (college age) folks. I
>fully expect that people may either burnout or gain great experience and
>get better jobs, but that's always a risk. It could happen to me too!
>
> Barry
>
> Barry Caplin People's Choice TV
> Network Operations Center Manager work: bcaplin@pchoicetv.com
> home: bc@mtiweb.com
> PGP fingerprint = 9F E9 5C B6 A2 AD 85 AE 1E 4D 11 0B C2 85 60 93
> finger bc@mtiweb.com for PGP public key
>
>
