[12675] in North American Network Operators' Group
[NOOP] 24x7 NOC..
daemon@ATHENA.MIT.EDU (Jamie Rishaw)
Thu Oct 2 17:49:27 1997
From: Jamie Rishaw <jamie@arpa.com>
To: nanog@merit.edu, inet-access@earth.com
Date: Thu, 2 Oct 1997 17:34:35 -0400 (EDT)
We're in the process of developing a 24x7 NOC, and can agree upon about
everything except scheduling.
We have a few ideas, all of which have really bad downsides:
- 4day, 10hour rotation. 2-hour overlap.
- Downside is overlap, and the fact that nobody will have a regular
schedule.. they'll be M-Th, then T-Fr, W-Sa, Th-Su, Fr-Mo.. bleh.
- M-F 9-hour shifts, Sa-Su 2x12-hour shifts
- Downside is the Sa-Su people are just "extras".
- Su-We, We-Sa 10-hour shifts.
Alleviates "skewing" schedules one day every week, but creates a 14.5%
labor increase on Wednesday when you have a complete overlap.
Anyhow,, we're looking for information on how other NOCs around the world
do it. We're trying to give good coverage without killing/burning out the
NOC team members.
TIA.
Jamie Rishaw
