[12687] in North American Network Operators' Group
Re: [NOOP] 24x7 NOC..
daemon@ATHENA.MIT.EDU (Barry Caplin)
Fri Oct 3 10:14:33 1997
Date: Fri, 3 Oct 1997 08:46:04 -0500 (CDT)
From: Barry Caplin <bc@mtiweb.com>
To: Jamie Rishaw <jamie@arpa.com>
cc: nanog@merit.edu, inet-access@earth.com
In-Reply-To: <199710022134.RAA24980@arpa.com>
Hi,
> We're in the process of developing a 24x7 NOC, and can agree upon about
> everything except scheduling.
I asked this question to the list a couple of months ago. I've been
manager of a new NOC for about 6 weeks now.
>
> - M-F 9-hour shifts, Sa-Su 2x12-hour shifts
> - Downside is the Sa-Su people are just "extras".
This is basically what I went with. To integrate in the weekend people
I have them do some half shifts during the week.
I also have two of the people that willing to be a bit flexible on
short notice. I have a two level on-call setup for problems that need
extra help. Also, the more expert people can dial or ssh in as needed.
Burnout can be a very real problem and I haven't come to that yet.
I have hired a mix of experienced and inexperienced (college age) folks. I
fully expect that people may either burnout or gain great experience and
get better jobs, but that's always a risk. It could happen to me too!
Barry
Barry Caplin People's Choice TV
Network Operations Center Manager work: bcaplin@pchoicetv.com
home: bc@mtiweb.com
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