[12637] in North American Network Operators' Group
RE: *scream* Cannot contact AT&T WorldNet NOC
daemon@ATHENA.MIT.EDU (Peter Lothberg)
Sun Sep 28 18:54:31 1997
Date: Mon, 29 Sep 97 0:46:41 MET DST
From: Peter Lothberg <roll@Stupi.SE>
To: Sorenson_Christine_M@bns.att.com
Cc: nanog@merit.edu, owner-nanog@merit.edu
In-Reply-To: Your message of Sun, 28 Sep 97 15:19:39 -0700
> Eric,
>
> If you are a customer of AT&T WorldNet Managed Internet Services
> (meaning, you have a dedicated connection to the Internet from AT&T
> WorldNet), the Customer Care number, which is manned 24 X7, is
> 800-411-6427. You can open a trouble ticket there for whatever problem
> you're having. The Customer Care technician will troubleshoot it as far
> as they can take it (they have a fair amount of testing capability; if
> need be the NOC will get involved and work further to resolve the
> trouble.
>
> If you are a customer of our WorldNet Dial service, the number to call
> for support is 800-WORLDNET or 800-400-1447. You are right, you will
> probably always get asked about your PC configuration because that's the=
Christine,
The scenario is that he is not a customer of yours, he's a customer of
some other ISP.
The problem is that one of your customers are sending traffic that
causes problems.
-Peter
