[12635] in North American Network Operators' Group
RE: *scream* Cannot contact AT&T WorldNet NOC
daemon@ATHENA.MIT.EDU (Sorenson_Christine_M@bns.att.com)
Sun Sep 28 18:28:43 1997
From: Sorenson_Christine_M@bns.att.com
Date: Sun, 28 Sep 97 15:19:39 -0700
To: nanog@merit.edu, owner-nanog@merit.edu
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Eric,
If you are a customer of AT&T WorldNet Managed Internet Services
(meaning, you have a dedicated connection to the Internet from AT&T
WorldNet), the Customer Care number, which is manned 24 X7, is
800-411-6427. You can open a trouble ticket there for whatever problem
you're having. The Customer Care technician will troubleshoot it as far=
as they can take it (they have a fair amount of testing capability; if
need be the NOC will get involved and work further to resolve the
trouble.
If you are a customer of our WorldNet Dial service, the number to call
for support is 800-WORLDNET or 800-400-1447. You are right, you will
probably always get asked about your PC configuration because that's the=
most common problem people have--configuring their software. Eventually=
you will be able to describe what network problem you're experiencing
and they will report it for you.
If neither of these are what you are looking for, please send me e-mail
and I'll try to help you.
Christine Sorenson
Christine M. Sorenson
Internet Technologies Consultant- AT&T Data Technical Consulting
611 W 6th Street, #200, Los Angeles, CA
90017
Office (213)239-7190 Fax
(213)239-7176
pager (888-858-7243 PIN 108604 TEXT (888)ATT-WORD
email: Sorenson_Christine_M@bns.att.com
----------
From: owner-nanog
Sent: Sunday, September 28, 1997 1:52 PM
To: nanog
Subject: *scream* Cannot contact AT&T WorldNet NOC
=
Does *anyone* have a contact number for someone that does not keep
asking me if I'm running a Windows machine? Every number I have for
them, connects me to some moron that has no clue when I say "It
appears that someone from your network is attempting to flood our
network". Asking to be connected to Security gets me an e-mail
address and asking for a supervisor get me "He's not avainable" Whois=
on att.net get me a voice mailbox saying that they are closed on the
weekends.
=
--Eric
=
-- =
Eric Wieling (eric@ccti.net), Corporate Communications Technology
Sales: 504-585-7303 (sales@ccti.net), Support: 504-525-5449
(support@ccti.net)
=
I don't bother to set my alarm clock anymore. Someone always pages
me before I need to wake up anyway.
=
=
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