[124217] in North American Network Operators' Group
RE: Need to talk to Charter email contact
daemon@ATHENA.MIT.EDU (Eric J Esslinger)
Fri Mar 26 16:06:18 2010
From: Eric J Esslinger <eesslinger@fpu-tn.com>
To: "'nanog@nanog.org'" <nanog@nanog.org>
Date: Fri, 26 Mar 2010 15:05:38 -0500
In-Reply-To: <D2D37F15EBBD524693E9F3CB32D0208004496D88CC@exchange.corp.fpu-tn.com>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
--_002_D2D37F15EBBD524693E9F3CB32D0208004496D88CFexchangecorpf_
Content-Type: text/plain; charset="us-ascii"
Content-Transfer-Encoding: quoted-printable
And a followup I've got someone in their mail group and we're working on cl=
earing up the issue.
Thank you everyone for the replies and help.
__________________________
Eric Esslinger
Information Services Manager - Fayetteville Public Utilities
http://www.fpu-tn.com/
(931)433-1522 ext 165
> -----Original Message-----
> From: Eric J Esslinger [mailto:eesslinger@fpu-tn.com]
> Sent: Friday, March 26, 2010 1:54 PM
> To: 'nanog@nanog.org'
> Subject: Need to talk to Charter email contact
>
>
> Good afternoon, I'm looking for some cluefull help from
> someone at Charter. I've got a static IP customer unable to
> deliver mail to charter.net customers and I can get no help
> trying to get in through the 'front door' of tech support.
> I've been forwarded to the residential spanish technicians 3
> times so far to get rid of me. Customer is unable to get any
> connection to ib1.charter.net on port 25 thus is unable to
> use the unblock@charter.net<mailto:unblock@charter.net>
> method of clearing this up. The few people I've talked to
> that understand what I'm talking about say that his
> connection timing out is 'impossible to be an issue on the
> Charter side', but there is no block preventing his email on
> our side (and he can successfully send to aol, bellsouth,
> hotmail, gmail, yahoo, comcast, etc..) DNS is configured with
> mx, forward and reverse records properly setup.
>
> Can contact me off list by phone or email. Thanks in advance.
> __________________________ Eric Esslinger Information
> Services Manager - Fayetteville Public Utilities
> http://www.fpu-tn.com/ (931)433-1522 ext 165
>
> ________________________________
> This message may contain confidential and/or proprietary
> information and is intended for the person/entity to whom it
> was originally addressed. Any use by others is strictly prohibited.
>
This message may contain confidential and/or proprietary information and is=
intended for the person/entity to whom it was originally addressed. Any us=
e by others is strictly prohibited.
--_002_D2D37F15EBBD524693E9F3CB32D0208004496D88CFexchangecorpf_
Content-Type: text/x-vcard; name="Eric J Esslinger.vcf"
Content-Description: Eric J Esslinger.vcf
Content-Disposition: attachment; filename="Eric J Esslinger.vcf"; size=498;
creation-date="Tue, 22 Sep 2009 09:31:13 GMT";
modification-date="Tue, 22 Sep 2009 09:33:05 GMT"
Content-Transfer-Encoding: base64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--_002_D2D37F15EBBD524693E9F3CB32D0208004496D88CFexchangecorpf_--
