[124215] in North American Network Operators' Group
Need to talk to Charter email contact
daemon@ATHENA.MIT.EDU (Eric J Esslinger)
Fri Mar 26 14:54:27 2010
From: Eric J Esslinger <eesslinger@fpu-tn.com>
To: "'nanog@nanog.org'" <nanog@nanog.org>
Date: Fri, 26 Mar 2010 13:53:46 -0500
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
Good afternoon, I'm looking for some cluefull help from someone at Charter.=
I've got a static IP customer unable to deliver mail to charter.net custom=
ers and I can get no help trying to get in through the 'front door' of tech=
support. I've been forwarded to the residential spanish technicians 3 time=
s so far to get rid of me.
Customer is unable to get any connection to ib1.charter.net on port 25 thus=
is unable to use the unblock@charter.net<mailto:unblock@charter.net> metho=
d of clearing this up. The few people I've talked to that understand what I=
'm talking about say that his connection timing out is 'impossible to be an=
issue on the Charter side', but there is no block preventing his email on =
our side (and he can successfully send to aol, bellsouth, hotmail, gmail, y=
ahoo, comcast, etc..)
DNS is configured with mx, forward and reverse records properly setup.
Can contact me off list by phone or email. Thanks in advance.
__________________________
Eric Esslinger
Information Services Manager - Fayetteville Public Utilities
http://www.fpu-tn.com/
(931)433-1522 ext 165
________________________________
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