[1191] in North American Network Operators' Group
Re: outages, quality monitoring, trouble tickets, etc
daemon@ATHENA.MIT.EDU (Dorian Kim)
Mon Nov 27 21:20:16 1995
Date: Mon, 27 Nov 1995 21:13:38 -0500 (EST)
From: Dorian Kim <dorian@CIC.Net>
To: Dave Siegel <dsiegel@rtd.com>
cc: Jeff.Ogden@um.cc.umich.edu, nanog@merit.edu
In-Reply-To: <199511280134.SAA06726@seagull.rtd.com>
On Mon, 27 Nov 1995, Dave Siegel wrote:
> Now, if it was *your* router at the customer prem, then it would be your
> responsibility that you allowed your equipment to, uh, become waterlogged. ;-)
I don't know. One of the most frequent problem I see is power outages at
the sites. I don't think any ISP can be responsible for things like that.
How about tornado nocking out much of a building including your CPE? How
should such things be counted?
<this did actually happen, btw>
-dorian
______________________________________________________________________________
Dorian Kim Email: dorian@cic.net 2901 Hubbard Drive
Network Engineer Phone: (313)998-6976 Ann Arbor MI 48105
CICNet Network Systems Fax: (313)998-6105 http://www.cic.net/~dorian
