[1189] in North American Network Operators' Group
Re: outages, quality monitoring, trouble tickets, etc
daemon@ATHENA.MIT.EDU (Dave Siegel)
Mon Nov 27 20:44:26 1995
From: Dave Siegel <dsiegel@rtd.com>
To: Jeff.Ogden@um.cc.umich.edu
Date: Mon, 27 Nov 1995 18:34:05 -0700 (MST)
Cc: nanog@merit.edu
In-Reply-To: <48323130@um.cc.umich.edu> from "Jeff.Ogden@um.cc.umich.edu" at Nov 27, 95 07:11:26 pm
> service that due to various problems is available only 50% of the
> time. So what is the availability that I should report to potential
> new customers? 100% 50% or 75% Does it matter that the reason the
> one customer has only 50% availability is that the room where the
> router at that customer's site is underwater every other day due to
> no fault of my own?
>
> It is because of these sorts of questions that I never know what
> it means when someone says that their network is available 99.9%
Problems with CPE is usually not figured into network uptime.
Now, if it was *your* router at the customer prem, then it would be your
responsibility that you allowed your equipment to, uh, become waterlogged. ;-)
Dave
--
Dave Siegel President, RTD Systems & Networking, Inc.
(520)623-9663 Network Engineer -- Regional/National NSPs (Cisco)
dsiegel@rtd.com User Tracking & Acctg -- "Written by an ISP,
http://www.rtd.com/~dsiegel/ for an ISP."
