[119032] in North American Network Operators' Group
=?UTF-8?Q?Re:=20HE.net,=20Fremont-2=20outage=3F?=
daemon@ATHENA.MIT.EDU (nevin@enginehosting.com)
Wed Nov 4 21:54:21 2009
Date: Wed, 4 Nov 2009 20:53:18 -0600 (CST)
From: nevin@enginehosting.com
To: nanog@nanog.org
In-Reply-To: <bc070d770911040800v2f881690wed00a6e15f2c6746@mail.gmail.com>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
=0A=0AOn Wednesday, November 4, 2009 10:00am, "dan syn" <dan.syn.ack@gmail.=
com> said:=0A=0A> Maybe some of us [[soon-to-be-]ex-]customers of Hurricane=
can bake them a=0A> cake and beg for UPSes.=0A> Or reliable power.=0A> Or=
for someone to actually answer the voicemails much less phone calls=0A> wi=
thin even a few hours of an outage.=0A> Or for there to be at the very leas=
t a status page notifying customers that=0A> they are, in fact, screwed, an=
d for how long, and that it's useless to=0A> continue trying to get through=
at such time.=0A> =0A> Who's with me?=0A=0AYeah, after years of dealing wi=
th them all I can say is Best of luck. While we still have some legacy syst=
ems in Fremont #1 we moved 98% of our operations out to other data centers =
back in 2005 because of the same lack of communications even about schedule=
d events (which to this day I don't believe are posted anywhere). We were =
rapidly expanding at the time, and given the brush off, so we moved. That =
was the only way to get good, timely, and details information about things =
taking place. Flash forward almost 5 years and it seems their flagship Fre=
mont #2 which was just being announced when we started moving, is still the=
same song, different year...=0A=0A=0A-- Nevin Lyne=0A-- Founder / Director=
of Technology=0A-- EngineHosting.com=0A
