[118654] in North American Network Operators' Group
RE: Simple Change Management Tracking
daemon@ATHENA.MIT.EDU (Paul Stewart)
Mon Oct 26 07:13:01 2009
Date: Mon, 26 Oct 2009 07:11:33 -0400
In-Reply-To: <80e7195b0910260408x10c3f09fvb066e17c321b35d2@mail.gmail.com>
From: "Paul Stewart" <pstewart@nexicomgroup.net>
To: "Duane Waddle" <duane.waddle@gmail.com>,
<nanog@nanog.org>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
Thanks very much..
We ran RT for a while but every time a new update came out on CentOS it b=
roke the installation (perl mods), making it a pain to keep running. Bugzi=
lla we haven't tried nor the JIRA. I'll take a look... does JIRA have an a=
pproval process or some type?
Cheers,
Paul
-----Original Message-----
From: Duane Waddle [mailto:duane.waddle@gmail.com]
Sent: October 26, 2009 7:08 AM
To: nanog@nanog.org
Subject: Re: Simple Change Management Tracking
On Mon, Oct 26, 2009 at 5:19 AM, Paul Stewart <pstewart@nexicomgroup.net>=
wrote:
> Hi folks...
>
>
>
> I'm just looking for some feedback ... we are looking for a *really*
> simple Change Management ticket system. =A0All we want is a system that
> does the following:
>
Hi Paul,
Have you considered any of these?
[1] Request Tracker -- http://bestpractical.com/ -- Really nice open
source ticketing system
[2] Bugzilla -- http://www.bugzilla.org -- Another nice tool, built
more "for the programmer" then operations. Used by Mozilla and Redhat
for their bug trackers.
[3] Atlassian JIRA -- http://www.atlassian.com/software/jira/ --
Commercial tool, also more developer-centric then operations-centric,
but should be easily adaptable to your needs. Used by ASF many Apache
subprojects. Atlassian recently changed their pricing model to
include 10 users for $10.
Of the three, I personally prefer JIRA -- to the point of setting up
one of the $10 systems to keep up with the honey-do list at home.
--D
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