[118653] in North American Network Operators' Group
Re: Simple Change Management Tracking
daemon@ATHENA.MIT.EDU (Duane Waddle)
Mon Oct 26 07:09:05 2009
In-Reply-To: <C0A98BB6DAFAAB46A78BBA2C51B98F3E8BC931@nexus.nexicomgroup.net>
Date: Mon, 26 Oct 2009 06:08:18 -0500
From: Duane Waddle <duane.waddle@gmail.com>
To: nanog@nanog.org
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
On Mon, Oct 26, 2009 at 5:19 AM, Paul Stewart <pstewart@nexicomgroup.net> w=
rote:
> Hi folks...
>
>
>
> I'm just looking for some feedback ... we are looking for a *really*
> simple Change Management ticket system. =A0All we want is a system that
> does the following:
>
Hi Paul,
Have you considered any of these?
[1] Request Tracker -- http://bestpractical.com/ -- Really nice open
source ticketing system
[2] Bugzilla -- http://www.bugzilla.org -- Another nice tool, built
more "for the programmer" then operations. Used by Mozilla and Redhat
for their bug trackers.
[3] Atlassian JIRA -- http://www.atlassian.com/software/jira/ --
Commercial tool, also more developer-centric then operations-centric,
but should be easily adaptable to your needs. Used by ASF many Apache
subprojects. Atlassian recently changed their pricing model to
include 10 users for $10.
Of the three, I personally prefer JIRA -- to the point of setting up
one of the $10 systems to keep up with the honey-do list at home.
--D
