[117789] in North American Network Operators' Group
Re: Help: Verizon Account Manager
daemon@ATHENA.MIT.EDU (Seth Mattinen)
Sat Oct 3 02:19:36 2009
Date: Fri, 02 Oct 2009 23:18:58 -0700
From: Seth Mattinen <sethm@rollernet.us>
To: nanog <nanog@nanog.org>
In-Reply-To: <75cb24520910022303o26fb6242y5495796de936d928@mail.gmail.com>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
Christopher Morrow wrote:
> On Fri, Oct 2, 2009 at 11:54 PM, Randy Bush <randy@psg.com> wrote:
>>> On May 5 I was in touch with account manager J from Verizon who quoted
>>> I don't have an account manager. Can anyone help?
>
> is this for 19262 type services? 701-type services? private services?
>
> you may have luck, for 701-type services, with the generic support
> number... for the others I don't know :( 19262 is horrendous for
> customer support experiences (for me and everyone else i know that has
> to deal with it)
It's 701. Trying to add them to my upstream mix, nothing exciting or
exotic. Calling the generic number is like they spin a wheel to transfer
me to someone who wonders how in the world I got their number, if they
pick up.
>> what does route views say?
>
> :) 'no route to sales folk'
>
> I never had good luck,m as an employee trying to bring business in, in
> getting sales folk to help me... i doubt it's changed drastically
> since then.
>
My next tactic is to have some friends who have time on their hands to
call them every day until someone is able to help.
~Seth
