[115641] in North American Network Operators' Group
Re: Using twitter as an outage notification (was: Fire,
daemon@ATHENA.MIT.EDU (Marshall Eubanks)
Sat Jul 4 09:48:16 2009
From: Marshall Eubanks <tme@americafree.tv>
To: Roland Perry <lists@internetpolicyagency.com>
In-Reply-To: <co39$DONxyTKFA6D@perry.co.uk>
Date: Sat, 4 Jul 2009 09:47:58 -0400
Cc: nanog@merit.edu
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
On Jul 4, 2009, at 6:17 AM, Roland Perry wrote:
> In article <786BA8C0-B534-40FF-9126-1E33BD11CB3C@americafree.tv>,
> Marshall Eubanks <tme@americafree.tv> writes
>>> That's a great idea, use some lame Web 2.0 trend to communicate with
>>> actual real life customers. </sarcasm>
>>>
>> I would assume they figured it was better than just remaining silent.
>
> I'm about to recommend to an organisation that it [a twitter
> account] is better than posting news of an outage on their low-
> volume website, which will get swamped when too many people poll it
> for news.
>
What if the outage takes out their website too ?
I don't think that their website was up, and I would guess that they
didn't have email either. That
is a bad situation to be in.
Note, BTW, that twitter itself is subject to frequent planned and
unplanned outages.
Marshall
> What does the team think?
>
> Paying a lot more to host the website with higher "burst" capacity
> during an emergency, isn't an option.
>
> The only other idea I've had is to sign all the customers up to
> receive an SMS via some sort of broadcast service (the news will fit
> easily in one SMS).
> --
> Roland Perry
>
>
Regards
Marshall Eubanks
CEO / AmericaFree.TV
