[112695] in North American Network Operators' Group
RE: SBC NOC contact
daemon@ATHENA.MIT.EDU (Frank Bulk)
Sat Mar 14 00:49:45 2009
From: "Frank Bulk" <frnkblk@iname.com>
To: "'William Pitcock'" <nenolod@systeminplace.net>,
<nanog@nanog.org>
In-Reply-To: <1236964851.29982.19.camel@petrie>
Date: Fri, 13 Mar 2009 23:49:32 -0500
Errors-To: nanog-bounces@nanog.org
Try DNSCONTACT@att.com; that's what comes up when I WHOIS the domain
pbi.net.
Frank
-----Original Message-----
From: William Pitcock [mailto:nenolod@systeminplace.net]
Sent: Friday, March 13, 2009 12:21 PM
To: nanog@nanog.org
Subject: SBC NOC contact
Hello,
Does anyone here have an SBC/AT&T NOC contact that goes to an actual
human being? Their NOC handle email, support@swbell.net bounces with the
following message:
| Dear SBC Yahoo! Member,
|
| Our Support Request site has recently changed.
| Please submit your question or comment via our new online form available
at
| http://help.sbcglobal.net/techquestions.php.
|
| Thank you for contacting SBC Yahoo! Technical Support.
Which is especially funny because I don't do business with SBC at all.
Also, their website leads us to a "we don't take emails anymore"
message.
But I digress, their nameservers are out of sync, causing problems with
reverse DNS suddenly going away for some SBC IPs in our logs. Appears to
be an issue with ns1.pbi.net...
So yeah, if someone knows somebody who could fix that, that would be
fantastic.
--
William Pitcock
SystemInPlace - Simple Hosting Solutions
1-866-519-6149
