[112685] in North American Network Operators' Group
SBC NOC contact
daemon@ATHENA.MIT.EDU (William Pitcock)
Fri Mar 13 13:31:09 2009
From: William Pitcock <nenolod@systeminplace.net>
To: nanog@nanog.org
Date: Fri, 13 Mar 2009 12:20:51 -0500
Errors-To: nanog-bounces@nanog.org
Hello,
Does anyone here have an SBC/AT&T NOC contact that goes to an actual
human being? Their NOC handle email, support@swbell.net bounces with the
following message:
| Dear SBC Yahoo! Member,
|
| Our Support Request site has recently changed.
| Please submit your question or comment via our new online form available at
| http://help.sbcglobal.net/techquestions.php.
|
| Thank you for contacting SBC Yahoo! Technical Support.
Which is especially funny because I don't do business with SBC at all.
Also, their website leads us to a "we don't take emails anymore"
message.
But I digress, their nameservers are out of sync, causing problems with
reverse DNS suddenly going away for some SBC IPs in our logs. Appears to
be an issue with ns1.pbi.net...
So yeah, if someone knows somebody who could fix that, that would be
fantastic.
--
William Pitcock
SystemInPlace - Simple Hosting Solutions
1-866-519-6149
