[112277] in North American Network Operators' Group
Re: Comcast - No complaints! [was: Re: Craptastic Service!
daemon@ATHENA.MIT.EDU (JC Dill)
Sun Feb 22 15:00:38 2009
Date: Sun, 22 Feb 2009 12:00:24 -0800
From: JC Dill <jcdill.lists@gmail.com>
CC: NANOG list <nanog@nanog.org>
In-Reply-To: <f971bab40902221148i44fffe3o39e27855b95ca1e4@mail.gmail.com>
Errors-To: nanog-bounces@nanog.org
Jim Popovitch wrote:
> On Sun, Feb 22, 2009 at 13:26, JC Dill <jcdill.lists@gmail.com> wrote:
>
>> Many businesses could make out like a bandit if they don't have to
>> pay a penalty when they don't perform, but just give you your money back.
>>
>
> I'm curious, when traveling by car or by plane, do you often demand
> imposition of penalties for travel latency?
Airlines pay "penalties" when they bump passengers even if you get there
eventually - just later than you expected.
When I am bumped because the plane is overbooked, they don't just put me
on the next flight they also compensate me for not putting me on the
flight I had a reservation for. When I traveled from SFO to San Diego
for Thanksgiving 2 years ago I was bumped both ways. I was compensated
each time with a guaranteed seat on the next flight, a meal voucher, and
a ticket voucher that I used to fly to the east coast last fall, and
will be flying to the east coast again this fall on the second voucher.
When traveling by car I have far more control over the proposed route,
time-of-day for travel, planned or spontaneous stops, etc. In exchange
for this control I am also responsible for the outcome of my own travel
plans.
jc
