[112271] in North American Network Operators' Group
Re: Comcast - No complaints! [was: Re: Craptastic Service!
daemon@ATHENA.MIT.EDU (Seth Mattinen)
Sun Feb 22 13:10:40 2009
Date: Sun, 22 Feb 2009 10:09:31 -0800
From: Seth Mattinen <sethm@rollernet.us>
To: NANOG list <nanog@nanog.org>
In-Reply-To: <67911119-2CE9-4EBF-985E-12D2207FCBA2@igtc.com>
Errors-To: nanog-bounces@nanog.org
Paul M. Moriarty wrote:
>
> Oh, and you might want to read those SLA's you get from AT&T or any
> other carrier. Typically, all they give you for not meeting the SLA is
> "credits" and you typically have to ask for them, in writing within 30
> days to actually get them.
>
If I give someone money to do something, and they fail to meet the
contracted metrics, what else can they give me except money back?
~Seth
