[112274] in North American Network Operators' Group
Re: Comcast - No complaints! [was: Re: Craptastic Service!
daemon@ATHENA.MIT.EDU (Brandon Galbraith)
Sun Feb 22 13:45:25 2009
In-Reply-To: <14AC26F0-63B2-44AA-8AE0-296E3C13F3CD@ianai.net>
Date: Sun, 22 Feb 2009 12:45:13 -0600
From: Brandon Galbraith <brandon.galbraith@gmail.com>
To: "Patrick W. Gilmore" <patrick@ianai.net>, NANOG list <nanog@nanog.org>
Errors-To: nanog-bounces@nanog.org
Very true. You'll be hard pressed to find an IP/transit/dark fiber
provider who is going to agree to be liable for anything except what
you've paid in the event of an SLA violation.
-brandon
On 2/22/09, Patrick W. Gilmore <patrick@ianai.net> wrote:
> On Feb 22, 2009, at 1:26 PM, JC Dill wrote:
>> Seth Mattinen wrote:
>>>
>
>>> If I give someone money to do something, and they fail to meet the
>>> contracted metrics, what else can they give me except money back?
>>>
>> They can pay a penalty. Simply giving you your money back may not
>> make you whole. Many businesses could make out like a bandit if
>> they don't have to pay a penalty when they don't perform, but just
>> give you your money back. In some lines of business (e.g.
>> residential rental housing) we have laws to protect buyers (renters)
>> that stipulate penalties when sellers (landlords) don't provide the
>> services (livable housing) required by law, in addition to refund of
>> the fee (rent) paid for the services.
>>
>> Giving you your money back when you didn't get the goods isn't
>> really providing an SLA, it's simply not defrauding the customer.
>
> That ain't gonna happen.
>
> The housing laws you mention are the exception, not the rule. Very,
> very, very few businesses have any liability for lack of performance
> other than the money you paid them. And some not even that.
>
> --
> TTFN,
> patrick
>
>
>
--
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Brandon Galbraith
Voice: 630.400.6992
Email: brandon.galbraith@gmail.com
