[112270] in North American Network Operators' Group
RE: Comcast - No complaints! [was: Re: Craptastic Service! (was:
daemon@ATHENA.MIT.EDU (John van Oppen)
Sun Feb 22 13:08:18 2009
Date: Sun, 22 Feb 2009 10:08:05 -0800
From: "John van Oppen" <john@vanoppen.com>
To: <pmm@igtc.com>,
"Ryan A. Krenzischek" <ryan@bbnx.net>
Cc: NANOG list <nanog@nanog.org>
Errors-To: nanog-bounces@nanog.org
Back on the original topic of Comcast fiber. It is sold by region,
shoot me an off-list email and I can put you in touch with someone at
national who can at least point you in the correct direction. I must
say that it appears their metroE services take a back seat to the coax
services and thus I never purchased that service when looking into it.
On the peering/transit side, the guys at national (AS7922) are really
professional (albeit a bit overworked). Our peering link to them is
awesome for getting rid of Comcast user complaints. :)
John van Oppen
Spectrum Networks LLC
206.973.8302 (Direct)
206.973.8300 (main office)
-----Original Message-----
From: Paul M. Moriarty [mailto:pmm@igtc.com]=20
Sent: Sunday, February 22, 2009 10:03 AM
To: Ryan A. Krenzischek
Cc: NANOG list
Subject: Comcast - No complaints! [was: Re: Craptastic Service! (was:
Re:comcast price check)]
I've been using their biz offering for the past 18 months and have had =20
a very good experience, including same day fixes all three times I =20
reported problems (no truck dispatch required). For $105/month I get =20
excellent speed and routable IP's. A good deal from my perspective.
Oh, and you might want to read those SLA's you get from AT&T or any =20
other carrier. Typically, all they give you for not meeting the SLA =20
is "credits" and you typically have to ask for them, in writing within =20
30 days to actually get them.
- Paul -
On Feb 20, 2009, at 9:46 PM, Ryan A. Krenzischek wrote:
>
> Yes, they do. You can find more information here:
>
> http://business.comcast.com/ethernet/dedicated-internet.aspx
>
> Although, I'm sufficiently disappointed with Comcast's Business =20
> Cable service. I have had them since 6-NOV-2008 and they took 4 =20
> months and 1 week to fix a cabling problem at the head-end for my =20
> business Internet. Apparently the head-end was wired wrong in =20
> regards to how power was supplied to it. I had nothing but dropped =20
> packets and latency (400-500 MS, sometimes 1200 MS) problems. I =20
> lost so much business. I tried multiple times to speak with a =20
> manager but they would only pick up their phone after I sat for 30 =20
> minutes with the phone, pressing the redial key and placed 60 calls =20
> to them. I had to call their corporate office and file a =20
> complaint. I am still having dropped packet issues.
>
> Comcast support also had the nerve to say it was my equipment and =20
> that I should immediately disconnect everything. Remind me again =20
> how is it my problem with *MY* equipment when the modem takes 25 =20
> minutes to sync/lock on the upstream channel?
>
> I would *highly* recommend a T1 or partial T3. While they are more =20
> expensive and highly reliable, AT&T or other major telcos will fix =20
> the problem within a reasonable SLA. Comcast does NOT have a SLA. =20
> It took 4 months to fix my problems on a business account.
>
> A Very Unhappy Comcast Customer,
>
> Ryan Krenzischek
>
> On Fri, 20 Feb 2009, Steven King wrote:
>
>> Date: Fri, 20 Feb 2009 23:45:48 -0500
>> From: Steven King <sking@kingrst.com>
>> To: John Martinez <jmartinez@zero11.com>
>> Cc: NANOG list <nanog@nanog.org>
>> Subject: Re: comcast price check
>> Comcast has an Ethernet service?
>>
>> John Martinez wrote:
>>> Does any one here use comcast's ethernet services?
>>> If so, what is their price range?
>>>
>>>
>>> Thanks in advance.
>>>
>>>
>>>
>>>
>>
>>
