[110542] in North American Network Operators' Group
XO -- Plea for engineer to contact me
daemon@ATHENA.MIT.EDU (Owen DeLong)
Sat Jan 10 13:21:59 2009
From: Owen DeLong <owen@delong.com>
To: NANOG list <nanog@nanog.org>
Date: Sat, 10 Jan 2009 10:19:27 -0800
Errors-To: nanog-bounces@nanog.org
I apologize to the list, but, I'm at my wits end.
Can an engineer with clue PLEASE contact me regarding ticket 1781923.
I cannot get past the phone operators to speak to an engineer about a
misconfiguration on the XO side with my service.
I don't know what's actually in the ticket, but, I'm not requesting a
major
configuration change. The BGP session _IS_ working, except XO is
failing to accept a single prefix from us which XO assigned to us.
The response I'm getting from customer care is not matching these facts.
Thank you,
Owen
