[110112] in North American Network Operators' Group
Re: What to do when your ISP off-shores tech support
daemon@ATHENA.MIT.EDU (JF Mezei)
Thu Dec 25 01:27:21 2008
Date: Thu, 25 Dec 2008 01:26:56 -0500
From: JF Mezei <jfmezei@vaxination.ca>
To: nanog@nanog.org
In-Reply-To: <C57848BE.198F1B%dave.nanog@alfordmedia.com>
Errors-To: nanog-bounces@nanog.org
You cannot blame the script readers. Whether they are next door to you
or in India, the employer has decided to provide low training levels and
script based support.
You might consider calling their sales department. Explain that you are
technically oriented and experienced and that the level of support they
provide is inadequate for you and that you understand how networks run.
Ask if it is possible to give you access to higher level support since
this would result in less time being wasted by you and them when there
are problems.
They may suggest you get a business account.
