[110088] in North American Network Operators' Group
Re: What to do when your ISP off-shores tech support
daemon@ATHENA.MIT.EDU (Randy Bush)
Wed Dec 24 12:51:06 2008
Date: Wed, 24 Dec 2008 12:50:53 -0500
From: Randy Bush <randy@psg.com>
To: Jay Hennigan <jay@west.net>
In-Reply-To: <495274B8.9020806@west.net>
Cc: nanog@nanog.org
Errors-To: nanog-bounces@nanog.org
On 08.12.24 12:43, Jay Hennigan wrote:
> Matthew Black wrote:
>> I've had difficulties reaching anyone with a brain
>> at my DSL provider Verizon California.
> Switch to a local ISP with local tech support.
bingo.
i have multiple offices. in each case, i buy layers one and two from
the copper/fiber monopoly and layer three from local folk with clue and
caring: lavanet (hawai`i), infinitiy internet (pnw), and iij (tokyo, and
yes i work for iij).
local packet pushers with clue are not only better at layer three
support and delivery, but they carry more weight with the hellco to get
your layer one and two problem fixed.
randy
