[108022] in North American Network Operators' Group
Re: Atrivo/Intercage
daemon@ATHENA.MIT.EDU (Tom Sparks (Applied Operations))
Mon Sep 22 16:54:57 2008
Date: Mon, 22 Sep 2008 13:53:43 -0700
From: "Tom Sparks (Applied Operations)" <tsparks@appliedops.net>
To: Drew Linsalata <drew.linsalata@gmail.com>
In-Reply-To: <D5758DA8-ADBC-4266-9E30-50CD69B494A5@gmail.com>
Cc: nanog@nanog.org
Errors-To: nanog-bounces@nanog.org
On Mon, Sep 22, 2008 at 04:48:16PM -0400, Drew Linsalata wrote:
> I have no dog in this fight, but I would comment on the "small shop"
> issue as it relates to handling abuse complaints.
>
> I own a small colo/hosting shop too. We don't have many employees.
> If we had to deal with so many abuse complaints that things were
> "getting lost in the noise"
Perhaps I should clarify - Abuse complaints being a small percentage
of normal requests for service (IE: I need a new hdd, an OS reinstalled)
I would agree that anyone beseiged in abuse requests should take a
machete to the offending customer's cables :)
--
Tom Sparks
(415) 367-7328x1001
