[106515] in North American Network Operators' Group
Re: Level3 tries cell-phone style billing scam on customers
daemon@ATHENA.MIT.EDU (Robert E. Seastrom)
Thu Jul 31 14:41:31 2008
To: "David Hubbard" <dhubbard@dino.hostasaurus.com>
From: "Robert E. Seastrom" <rs@seastrom.com>
Date: Thu, 31 Jul 2008 14:41:22 -0400
In-Reply-To: <FCD26398C5EDE746BFC47F43EA52A17303C52D9A@dino.ad.hostasaurus.com>
(David Hubbard's message of "Thu, 31 Jul 2008 12:48:56 -0400")
Cc: nanog@nanog.org
Errors-To: nanog-bounces@nanog.org
From: Patrick Giagnocavo [mailto:patrick@zill.net]
>
> Anyone else seeing this same behavior from Level3?
>
Orthogonal to this discussion, Level(3)'s support, while never great
shakes compared to the exemplary service that I used to get from
Looking Glass Networks, has in recent months taken a sharp turn for
the worse. 52 hours for callback on hicap circuit outages,
technicians who can't read the ticket ("call only between 0600 and
2300 EDT; site contact needs to sleep too"), and just general apathy
and ennui more appropriate to an old-line incumbent (oh yeah, billing
screw-ups too) have brought my dissatisfaction to record levels.
Residential T-1 which I've had since 1996 - canceled yesterday. I'll
suck it up on the MSS lossage and tunnel my stuff over a cablemodem.
---Rob
