[103696] in North American Network Operators' Group
RE: Yahoo Mail Update
daemon@ATHENA.MIT.EDU (Raymond L. Corbin)
Thu Apr 10 21:23:54 2008
From: "Raymond L. Corbin" <rcorbin@hostmysite.com>
To: chuck goolsbee <chucklist@forest.net>, "nanog@merit.edu" <nanog@merit.edu>
Date: Thu, 10 Apr 2008 21:23:19 -0400
In-Reply-To: <p0624083dc42462d5e33e@[216.168.62.201]>
Errors-To: owner-nanog@merit.edu
I've talked to employees in other departments who agree that something need=
s changed (especially when their own mail wasn't making it to their persona=
l yahoo inboxes)
You can reach yahoo's 'mail' department(s) after doing a lot of digging and=
googling... Their ' Bulk Mail Advocacy Agent' was somewhat helpful, but th=
e anti-abuse manager seemed to get things done after you at least try the p=
roper channels of submitting a ticket and waiting about a week and still ha=
ving no resolve...I submitted a ticket to them to update my whitelisted IP'=
s from adding/removing servers and it took about a month to get a reply.
AOL's postmaster is easy to reach via their 1-800# however they seem to rea=
d off the screen and are really only general support. Their actual 'postmas=
ters' (once you get passed their general support) are usually pretty helpfu=
l and quick to resolve issues.
-Ray
-----Original Message-----
From: owner-nanog@merit.edu [mailto:owner-nanog@merit.edu] On Behalf Of chu=
ck goolsbee
Sent: Thursday, April 10, 2008 8:51 PM
To: nanog@merit.edu
Subject: Re: Yahoo Mail Update
> An anonymous source at Yahoo told me that they have pushed
>a config update sometime today out to their servers to help with these
>deferral issues.
>
> Please don't ask me to play proxy on this one of any
>other issues you may have, but take a look at your queues and
>they should be getting better.
>
> - Jared
Thanks for the update Jared. I can understand your request to not be
used as a proxy, but it exposes the reason why Yahoo is thought to be
clueless: They are completely opaque.
They can not exist in this community without having some visibity and
interaction on an operational level.
Yahoo should have a look at how things are done at AOL. While the
feedback loop from the *users* at AOL is mostly a source of
entertainment, dealing with the postmaster staff at AOL is a
benchmark in how it should be done.
Proxy that message over and perhaps this issue of Yahoo's perennially
broken mail causing the rest of us headaches will go away. It seems
to come up here on nanog and over on the mailop list every few weeks.
--chuck
