[10255] in North American Network Operators' Group
Re: MCI outages (summary)
daemon@ATHENA.MIT.EDU (J.D. Falk)
Thu Jun 26 15:57:33 1997
Date: Thu, 26 Jun 1997 12:27:56 -0700
From: "J.D. Falk" <jdfalk@cybernothing.org>
To: Robert_Gutierrez@3com.com
Cc: nanog@merit.edu
In-Reply-To: <882564C2.0064EAB4.00@hqoutbound.ops.3com.com> [9706.26]
On Jun 26, Robert_Gutierrez@3com.com wrote:
> (I hope the formatting is OK. I'm not a Lotus Notes fan ...)
Switch to a fixed-width font and you should be okay.
> For those ISP/IBP's out there, can a BGP peer open a trouble ticket with
> you to have a problem looked at? Or does the "paying customer" have to
> open the TT. What if I can't get the "paying customer" to open up the TT
If a peer is having trouble getting to one of our paying
customers, I'd certainly open a ticket -- it's a real
problem that needs to be fixed, so it doesn't matter if
it was the customer or a peer or our monitoring system
or some guy walking past on the sidewalk who noticed the
sign on the door who tells us about it.
Of course, I'd then immediately contact the customer to
(a) make sure they know we're working on it, and (b) make
sure they want it worked on. The customer always has a
right to be down if they so choose. *grin*
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J.D. Falk voice: +1-415-482-2840
Supervisor, Network Operations fax: +1-415-482-2844
PRIORI NETWORKS, INC. http://www.priori.net
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