[5556] in APO Printshop
Re: Wedding invitations - late fees + accepting jobs
daemon@ATHENA.MIT.EDU (Mitchell E Berger)
Wed Jan 28 11:50:00 2009
To: Jennifer Tu <jtu@MIT.EDU>
cc: Cat Thu Nguyen Huu <catthu@MIT.EDU>, Lori Tsuruda <lori@pmd.org>,
apo-printshop@MIT.EDU
In-Reply-To: Your message of "Wed, 28 Jan 2009 10:41:28 EST."
<Pine.GSO.4.64L.0901281022220.19883@multics.mit.edu>
Date: Wed, 28 Jan 2009 11:49:39 -0500
From: Mitchell E Berger <mitchb@MIT.EDU>
> > If it's not feasible or efficient for the PSM to act as a go-between among
> > press ops and potential customers, then what's a more feasible and efficient
> > way? How should a potential customer get in touch and communicate with a
> > press operator?
>
> I think it's really great that our new Press Shop Overlord is tackling
> this problem :) If we do want to be serious about providing press shop
> services as a service to the MIT community, we need to be able to say
> 'yes' or 'no' in a reasonable period of time. Otherwise, efforts to
> publicize ourselves as a service will be anti-effort, since word of mouth
> will just say "oh, they never reply in a reasonable timeframe".
>
> If we're not serious about providing this service, the Press Shop should
> probably explicitly communicate to the chapter that it does not wish to be
> advertised as a service to the MIT community.
What Jen said. The APO Printshop needs a reliable uniform external face
to people who approach us without knowing much about our internals (and
they shouldn't need to know much about our internals to hire us). I
think this is one of the most valuable and critical things that the
Printshop Manager can provide to help us actually be a respected service
that people make use of, and Cat is doing it well. We all know that
sending mail to a sizable list where there isn't someone clearly
designated as "in charge" and the people on the list have widely varying
degrees of hosage, lameness, and skills, results in inconsistent answers
or lack of replies because everyone figured it was someone else's problem.
Cat has accepted making us look responsive and responsible as her problem,
and she's tackling it successfully. I think we should be thanking her
for making us look good.
Mitch
